FAQs

Can I make the full payment for the tour or holiday in one go?

Yes, you can make the full payment in one go. Additionally, as a full payment benefit, you can also avail of the Exclusive Discount facility (mega discount + additional discount) that may be available on select tours.

If not paying the entire tour amount at the time of booking, what is the registration amount to be paid to book a tour?

The registration amount to be paid for the booking of a tour varies according to the price of the tour. You can find a mention of the registration amount per person under the pricing section of a product or also through your travel advisor.

Is the registration amount paid to book a tour refundable?

The registration amount paid for a tour is non-refundable.

What are the different payment modes for booking a tour?

To book a tour or holiday, you can pay by cheque/demand draft (in the name of ‘VM Holidays And Hospitality LLP’). Additionally, you can also pay by credit card/debit card/net-banking. A non-refundable convenience change of 0.5% of the transaction amount is levied on transactions done through credit card/debit card/net-banking.

Do you provide a Leave Travel Certificate (LTA/LTC) letter?

No, we do not provide a Leave Travel Certificate for the tour.

What should be the name in which the cheque for the tour is deposited?

Cheques/Demand Drafts used to pay for WOW Journeys products and services should be in the name of ‘WOW Journeys’.

What documents are required at the time of booking?

At the time of booking, a valid identity proof is required:

Domestic Holiday: Aadhar Card or Voted ID

International Holiday: Valid Passport

Can I book online?

Yes, you can book a tour online at wowjourneys.com by either making the full payment and availing of Special Discount (on select tours only) or by paying the registration amount.

Can I make the balance payment for my holiday online?

Yes, you can make the balance payment for your holiday by logging onto your account on wowjourneys.com. You will have to create an account the first time after which you can login with your username/mobile & password.

What are Customized Holidays?

Customized Holidays are holidays for the individual traveller and not a group tour. A Customized holiday is created exclusively for you and your family or friends after discussing your likes, dislikes and travel needs. Whether you are travelling in India or around the World, our team will suggest and offer the best experiences and options, design your itinerary and book all travel services for you. . Here, you can pick and choose your travel dates, the pace of your holiday, style of accommodation, transfer options like scenic train journeys, private chauffeur driven cars, self-drive cars, cruises, private jets, shared coach transfers, shuttles etc., sightseeing activities and attractions from the must-do and must-see city tours, hop-on hop-off buses, adventure activities like jet boating, hot air ballooning, skydiving etc. and experiences like cooking classes, perfume making, sunset sailing etc

What are the inclusions of the customized holidays packages on the website?

The inclusions of the customized holiday packages on the website as as follows: Transfers by Comfortable AC/Non AC coach Accommodation on twin sharing basis Sightseeing as per the package

Are all meals included in a Customized holiday?

No, Mainly Breakfast is included in the holiday. At few destinations dinners are included. Lunches and dinners are not included as you get a chance to try local cuisine. List of Indian restaurants can be provided on request

Is the air ticket, visa, insurance included in the Customized holidays packages on the website?

No, Price is based on land package only. We can help you to book your air tickets, visa, insurance at an additional price as per your choice of airlines and class of travel.

Is there any minimum number of guest required for a Customized holidays?

No

Can we get a WOW Journeys tour manager on a customized holiday?

Yes, on request and as per the availability, a WOW Journeys Tour Manager can be accompany the guests on a customized holiday for a price.

What is the cancellation policy for a Customized holiday?

If Guest decides to cancel the tour for any reason whatsoever then s/he shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Cancellation charges will be calculated on your Holiday Price and it is based on the date of tour cancellation and services booked such as Air tickets issued on special fare , certain hotel reservations, cruises bookings are non refundable and full cancellation applicable.

Do Customized holidays have a price guarantee (price committed at the time of booking)?

The price committed to you at the time of booking will be honoured. In case of unavailability of your preferred services we will try to accommodate or book alternate services in the same price. However, if those hotels and other services are unavailable, sold out or you upgrade any services additional price will be applicable.

What are the documents required for a Customized holiday?

ID proof- Domestic tour (voter ID, driving license), Passport - International

How to book the ready customized packages on the website?

Online by visiting our website wowjourneys.com or by visiting the nearest WOW Journeys branch office or by calling on the number +919638424000

After booking, when will we get a confirmation of services and the vouchers for our holiday?

Upon making full payment and overall service confirmations, vouchers shall be issued within 15 days of receiving full payment. In case of last minute bookings vouchers will be handed over 3 days prior to the departure.

What is the cancellation policy for a group tour?

You can refer to the cancellation policy for a group tour mentioned in the Terms & Conditions on the website.

What is the cancellation policy for a customized holiday?

The cancellation policy for a customized holiday remains the same as the policy for a group tour. You can refer to the cancellation policy mentioned in the Terms & Conditions on the website.

How long does it take to process a refund?

As per policy, once approved, the refund will be processed within 7 working days. In certain cases, in case of any consideration the refund processing can take 30 to 60 days depending on the waiver decision to be received from suppliers/associates/airlines/partners etc.

What is the mode of payment in case of a refund?

Refunds if any, for cancellation/alteration/change of tour/unused refundable service will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per the Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

What is the cancellation policy in case of a medical emergency?

In case of a medical emergency, the guest will be eligible for refund as per the Cancellation Policy and can make a claim for the cancellation charge from the travel insurance company.

What happens when Wow Journey i.e. the company cancels a tour?

In case of the tour being cancelled by the Company, a full refund of the amount paid by the guest will be processed within 7 working days of the cancellation of the tour. The refund will be paid by account payee cheque. Alternatively, the guest can opt to take any other tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the Company's future tour.

Before our tour, when will we get our pre-departure details?

The guest will receive their pre-departure tour details 10 days prior to their tour.

When will we get to know the name of our tour manager?

The tour manager’s name will be shared 10 days prior to a tour. Under unavoidable circumstances, the Tour Manager may change in the days leading up to the tour.

Is travel insurance included in the Tour Price? What benefits does travel insurance offer?

Yes, travel insurance is included in the group tour price. Policy coverage and duration is based on the country and tour days.

What are the VISA procedures and what are the different documents that are required?

The VISA procedure and documentation vary for each country and is based on Consulate requirements. WOW Journeys’s Visa Executive shall share the list of documents required for your VISA upon booking of Tour. The Guest has to submit Visa Documents as per list on the date given by Visa Executive. After the scrutiny of documents, the Visa application process is initiated. At each step of the VISA process, WOW Journeys will communicate with the guest through SMS & email.

Will I receive any confirmation about the visa documents send by my side?

Yes. You will receive an SMS upon receipt of all documents submitted to WOW Journeys. For VISA document files submitted directly at the Consulate a confirmation will not be sent from WOW Journeys.

When will I receive the air tickets for my Group Tour?

The air tickets for group tours are blocked well in advance. The air tickets can be found in the My Bookings section of the website by logging into your account. Air tickets copies are also emailed to the guest once they are issued.

Can we web check-in after receiving the air tickets for our group tour?

For group tours, web check-in is not possible.

Can we upgrade to Business class on a group tour?

Yes, you can upgrade your ticket from Economy Class to Business/First Class at a price. Kindly inform your Travel consultant & the fare difference that needs to be paid for the upgrade will be communicated to the guest within 3 working days.

Can we request for a wheel-chair at the airport?

A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable.

What is the maximum baggage allowance to check-in and to carry on board?

The baggage allowance for check-in & carry on luggage varies as per the airline and class of travel. The exact allowance for your travel will be shared with you prior to your departure.

Can we select the airline to travel with for a group tour?

The airline for a group tour is selected by WOW Journeys and the guest cannot select the airline of travel.

What type of food is served on a group tour?

Unless otherwise specified, on a group tour Indian food is served for lunch & dinner. The breakfast on tour is generally a continental breakfast. During long road/train/plane/boat journeys, preset local/fast food may be served.

Does WOW Journeys have separate Jain/Vegetarian departures?

WOW Journeys does not have separate Jain/Vegetarian departures. However on every tour, WOW Journeys can provide food for Jain & Vegetarian guests (at times, under extreme circumstances, this may not be possible).

Will we get Jain food on tour?

WOW Journeys does not have separate Jain/Vegetarian departures. However on every tour, WOW Journeys can provide food for our Jain guests (at times, under extreme circumstances, this may not be possible). Options are limited especially on international tours considering the sector limitations.

If we are a big group, can you organize a separate vegetarian/jain departure for us?

Yes, it is possible depending on the number of people that are part of the group.

Do you provide baby/infant food on tour?

Baby food (which includes tin milk, rice and plain dal) can be made available on request.

Can we get adjacent or interconnecting hotel rooms on tour?

Subject to availability, adjacent rooms can be arranged on tour.

Is the WIFI facility available at all the hotels?

Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.

When will we get our hotel confirmations?

You will receive hotel details 15 days prior to the tour through an auto-generated email. These confirmations are subject to change at the last minute depending on availability.

How is the seating arrangement in the coach/bus/tempo traveller/car decided?

Seating arrangement in the coach/bus/tempo traveller/car shall be strictly as per the booking date i.e. the guest who books first will get the front most seat (excluding prime seats & seats allocated to tour managers) and so on. The seat allotment for a coach/tempo traveller shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats.

Can we book the front seats in a coach in advance?

Yes. Seat numbers 3 & 4 are reserved as Prime Seats and can be booked in advanced at an additional cost. Prime seats are subject to availability. The company reserves the right to allocate prime seats. If you have paid for prime seat but it is not available due to any reason, the company is liable only to refund the amount paid for such a prime seat.

Do you have doctors on tour?

No, we do not employ medical personnel/doctors on tour. Any necessary medical attention must be sought for at a local facility, if available, at your own expense. The Tour Manager carries a basic first aid kit prescribed by the doctor.

Can we get a wheelchair on tour?

You have to carry your own wheelchair, if required, along with you. We do not provide a wheelchair facility on tour. At the airport, a wheelchair can be booked in advance, however it depends on availability. The airline may also charge an additional amount for such a facility.

What things or clothes to carry on tour?

Things to carry on Tour

Passport with valid visas or paper visa, Foreign Currency in form of notes/forex card/credit cards (for International tours)

ID Proof – PAN Card, Aadhar Card, Driving License (For domestic tours)

Airline ticket, Insurance Copies, Tour Itinerary, Hotel details/voucher

Accessories: Cap, hat, scarves, belts, sunglasses & case, cell phone, charger, adapter, camera, power bank, spare set of batteries, folding umbrella

Stroller bag preferably with four wheels

Medicines

Footwear – comfortable sport shoes

Toiletries – Cold creams, body lotions, bath soaps, perfume, tooth brush, toothpaste

Pen, notepad & book or magazine for the journey

Clothes to carry on Tour

Comfortable Clothing - T-shirts, shirts, jeans, denims or trousers, shorts, dresses and/or skirts, punjabi suits, pyjamas/sleepwear, undergarments.

For Tours with cold weather conditions

Lightweight clothing that can be layered

Long-sleeved shirts

Woollen jacket, sweaters or pullover

Gloves, socks, thermal wear

Can we skip sightseeings on the group tour? Will we get a refund for skipped sightseeings?

Yes, you can skip sightseeings on a group tour but you will not be entitled to claim a refund of the same as all the services are pre-booked.

What types of vehicle is provided on a group tour?

For an international tour, we arrange air-conditioned/air-cooled luxury coaches, coasters or small vehicles.

For domestic tours we arrange air-conditioned/air-cooled coaches/Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guests, etc.

While on tour, can we keep our passport and currency with the tour manager?

You cannot keep your passport and currency with the tour manager. You are responsible for your own belongings. Tour Managers are not responsible for your baggage and they will not be held liable for any loss of your personal belongings.

Can we carry liquor bottles and cigarettes on tour?

You can carry the liquor bottles and cigarettes as per respective airline & country policy, however we have enforced a strict "no smoking" and "no alcohol" policy in the coach or when with the group.

Will we get wifi/internet connectivity on tour?

Depending on the hotel, wi-fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.

Where can we buy a sim card for the tour?

You can activate the International Calling option on your phone and use the service or can buy local sim card on arrival at the particular destination. Also there are companies like Uniconnect which provide International Sim Cards.

How do I submit feedback about my experience with WOW Journeys?

We would love to hear from you. To submit your feedback, we request you to write to us on travel@wowjourneys.com.

Is there a contact number or hotline for feedback?

Yes, we would love to hear from you. Our Guest Support number is +919638424000.